Any shortages, damages, complaints, or disputes must be reported within 72 hours of receiving the shipment. The title to these items will not pass to you until all amounts owing to us have been paid in full. A detailed copy of our Terms and Conditions is available upon request; if you have any queries, please email us right away. If you have any questions, please contact our customer service department. At John Dann, we guarantee that you will enjoy your time with us.